Contact us about Betblast
Start playingThis page covers two different inboxes, and it helps to know which one you need before you write. Betblast is the brand this site covers, and the content here, including this contact page, is written by betblast-online.co.uk rather than by the operator itself. If your question is about something you read on this site, we can help directly. If it's about your account, a deposit or a withdrawal, that goes to Betblast's own support team.
Contact the betblast-online.co.uk editorial team
Write to [email protected] for anything about the content on this site — a figure you think is wrong, a page you think is out of date, or a correction you'd like us to look at. We reply within 48 hours.
This inbox doesn't have access to Betblast player accounts, so it can't action a withdrawal, lift a block or adjust a bonus. For that, use the operator's own support channel below.
Questions about your Betblast account
Betblast's own support team handles registration, deposits, withdrawals, bonus queries, verification and technical issues on the account side. The terms describe email as the channel for this: players are asked to write in from the email address registered to their account, which is also the quickest way to get a reply dealt with correctly.
Before you write in, have a few details ready: the email address on the account, roughly when the issue happened, and any reference number shown on screen at the time. A withdrawal query answered faster when the message names the amount and the date requested, rather than just "my withdrawal hasn't arrived".
What to mention for a payments query
- The payment method used — deposit account, card, prepaid card or bank transfer
- Whether the withdrawal was requested to the same method used for the deposit
- The date and approximate amount
- Any error message shown at the time
Withdrawals run on a first-in, first-out basis against the deposit method used, and a request sent to a different method can trigger a document check before it clears — mentioning which method you used saves a round of back-and-forth.
What to mention for a bonus or verification query
- Which offer the query relates to and the date it was opted into
- Whether wagering was completed before a withdrawal was requested
- For verification, which document was already submitted
Requesting a withdrawal before the wagering requirement on an active bonus is met forfeits the bonus itself, so if a bonus has disappeared from the account, that's usually the first thing worth checking before writing in.
Gambling responsibly, and where to find support
If a message to either inbox is really about gambling itself feeling harder to control than it should, that's worth saying directly rather than folding into an account query. Access to this site, and to Betblast, is restricted to players aged 18+. Free and confidential support is available at BeGambleAware, or by calling the National Gambling Helpline on 0808 8020 133, open 24 hours.
This site is for players aged 18 and over (18+) only. If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.